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Shipping Time
Estimated delivery times are as follows:

Switzerland / Liechtenstein: Within 2 working days
EU: within 3-5 working days
Abroad: within 7 to 14 working days

Shipping Costs
Shipping costs are provided individually per country during check-out and payment process.

Shipments including VAT and Taxes
We deliver goods to Switzerland and Liechtenstein including Swiss sales tax (VAT).

International Shipments excluding VAT and Taxes
All other countries but Switzerland and Liechtenstein are served without local taxes and VAT. All additional taxes, import fees, and surcharges levied by destination countries are the responsibility of the customer. Please check back with your local customs house to find out if any additional charges will be applied to your order. Our shipping partner Swiss Post TNT takes responsibility for such charges and bills the recipient accordingly. We are unable to provide an estimate for these charges. We do not receive any money from customs or import fees. If you refuse to pay these charges, the shipment will automatically be returned to us at our expense. Please note that we than have to deduct any related charges from the refund of your original purchase.

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cayman Islands, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Cocos Islands, Colombia, Congo (Brazzaville), Congo (Kinshasa), Cook Islands, Costa Rica, Cristmas Islands, Croatia, Cuba, Cyprus, Czech Republic, Djibuti, Denmark, Dominica, Dominican Republic, Dubai, East Timor, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, Faroe Islands, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hongkong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea (South), Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Louxembourg, Macau, Macedonia, Madagascar, Malawi, Malayisia, Maledives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova (Republic of), Monaco, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zeland, Nicaragua, Niger, Nigeria, Norfolk Islands, Norway, Oman, Pakistan, Palestinian territories, Panama, Papua New Guinea, Paraguay, Peru, Philipines, Poland, Portugal, Qatar, Reunion Island, Romania, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saint Pierre and Miquelon, Samoa, San Marino, Saudi Arabia, Sao Tomé and Principe, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slowakia, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan (South), Surinam, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunesia, Turkey, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, Uruguay, USA, Uzbekistan, Vanuatu, Vatican City State, Venezuela, Vietnam, Wallis and Futuna Islands, Yemen, Zambia, Zimbabwe

RETURNS & EXCHANGES

Returns and exchanges are handled according to our return and exchanges policy. Please refer to our general Terms & Conditions for details.

Returns
For returns please follow the following steps:

1.) You may use the return form here.
2.) Please complete the return form
3.) The return form has to be enclosed in the return package. Otherwise the return process cannot be matched to the order and further arranged.
4.) Please send the package to the following address: DSV Logistics AG, Via Passagiata 24, CH-6828 Balerna (Switzerland)

Refunds
We will credit the amount back to your credit card or PayPal account. The customer is responsible for all shipment fees related to returns. All international customs duties and sales taxes are non-refundable. Yet you may be able to recover these by contacting your customs office directly.

Damaged/Mis-shipped Items
In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately E-Mail customer-service@fogal.com. We will take back the item, exchange it against a new one or refund you the purchase price and sales tax with a gift voucher